What our Customers think of us..

“I first met Phil via friends recommendation when I bought “Urrsula” my CBR600 about two and a half years back. There were a few little issues with the bike, nothing major, but Phil quickly spotted two or three things that required immediate attention. He gave me an estimate and I said go ahead.Later that day I had a phone call from Phil, one of the problems was not just the head bearing but a wheel bearing compounding the issue. I got that sinking feeling that you get when a new garage rings you back with news like this, however I was about to experience something I had never experienced before in the motor trade. Phil told me that the wheel bearing which he hadn’t spotted was not a massively expensive part for him to buy and as he had not spotted it he would buy and fit the part within the estimate he had given me! Having phoned two or three mechanics for a quote before giving Phil the job I knew Phil’s price wasn’t the cheapest but he was by no means the most expensive either.. His approach to the situation instilled utmost confidence in his business. It also demonstrates his business model which is Value for money!
Phil now looks after my Ninja and has gained more customers from recommendations I have given. If you love your bike, take it to Phil. He is very competent at what he does and more importantly you can be assured you are spending your money wisely!”
“I just wanted to drop you an email thanking you for sorting out my bike this week.
Being an Italian beastie, the RSVR 1000 can be a bit of a pig to sort out especially when you’re chasing down two electrical faults, sorted out the headstock and giving it a full service, but it runs sweet as it gets now and it’s like riding a new bike.
From booking it in at short notice, loads of updates via text, very reasonable pricing and just the care you take when working on it, I can’t fault the service you offer and you’re officially the only bloke in Plymouth who’s allowed to work on my pride and joy.
Many thanks matey and I’ll let you know when the mot is due :)”
“I’d bought the Hornet with 9000 miles on the clock with the promise that it had been fully serviced and a nice new stamp in the book to prove it. Earlier this year with 15,000 up I booked it in for a service at Phil Cook’s place in Plymouth. Phil’s an ex dealer mechanic who set up on his own a few years back and has an excellent rep locally. Phil handed it back telling me I’d now got what a Hornet should be like as opposed to what I’d got used to. Apparently,despite the alleged pre-sales service, the carbs were all but totally clogged, “don’t look as if they’ve been touched since they left the factory” and the plugs well and truly shagged. Worse the cooling system was full of plain water… and I’d ridden it through a winter like that…. nice. Basically the thing was being strangled which was why I was having to tap dance on the gear lever to even keep up a decent pace on dual carriageways. I’d never ridden a Hornet before and knew they were “revvy” compared to a Fazer or Bandit, just assumed having to ride it like a 2 stroke, and it was that bad, was the way they were. Straight off it pulled a whole lot stronger through the rev range, still not the meaty Fazer-type mid-range but 100% better than before, it was also a whole lot smoother, started easier and pulled away cleanly as soon as the choke was knocked off instead of 3 miles of stuttering and snatching. Whole bike was transformed and now it’s running as it should it’s very impressive, will sit all day at 70 in top with 5000 rpm showing and dropping a gear rather than 2 is enough to accelerate strongly past other traffic, if you do drop the 2 it flies and you find yourself going very quickly.”
“My Fazer’s always been looked after by Phil Cook of Cook’s Motorcycles in Plymouth, you can always tell the difference after he’s serviced her and I turned up early last time to find him cleaning all the holes in the discs (“if I do a job I do it properly”) Knocked 20 quid off my last bill because a guy I’d told about a bike he was selling had turned up to look at it, and the guy hadn’t even made a decision at the time.”
“Cook Motorcycles have been servicing my bikes since they began trading and I wouldn’t take them anywhere else. I’ve always been more than happy with Phil’s work as have the many people I’ve directed his way on my recommendation. Phil takes great pride in his workmanship, excellent reputation and customer care. Buy a bike from Phil as I did, and he’ll look after you. Pay him for 3 hours labour and that means he’s spent 3 hours working on your bike, sadly neither things you can take for granted anymore. As long as I’m riding bikes and Phil’s around he’ll be getting my business.”
“I have been using Cook Motorcycles since I was lucky enough to stumble upon the workshop several years ago. I was at once impressed by the friendly but professional way in which the business operated and have been bowled over by the quality of the work that I have had carried out on a number of machines. It is never easy to recommend a product or business, as what suits one very often does not suit another but in the case of Cook Motorcycles, I can honestly say that I have never been more impressed by a motorcycle workshop.”
______________________________________________________________
“Phil, Many thanks for the recent work you have carried out on my ZZR1100. Although the bike is very low mileage and in apparently good condition, you have converted it from a rattling, ill handling beast to a bike that can now mix it with the new tackle. I have no idea how you do it but just keep doing it!! Many thanks mate.”
______________________________________________________________
Phil has been servicing my Bikes for more than 10 years now and I’ve bought my last 2 machines from him.Phil is very thorough and whenever I pick my bike up after he’s serviced it I can really feel the difference.I ride just about every day in all weathers and need to feel confident that my bike is safe and reliable.With Phil maintaining it I have no worries on either score and know I can ride where I want,when I want with no nasty surprises.
All of Phil’s used bikes are thoroughly checked before the customer picks it up and as I know from personal experience if a problem does occur within the Warranty period it’s resolved as quickly as possible. Bandits are prone to 2 things, leaking exhausts and Oil cooler failure. I was unlucky enough to have both but lucky enough to have them go within the 3 month warranty period.The Exhaust was fixed the next day, when the oil cooler started leaking I turned up at 3 in the afternoon, by 3.30 Phil had decided it was beyond repair and another one ordered and 24 hours later I rode away with the new Oil Cooler fitted.Sadly that kind of service isn’t standard in the bike trade.
I wouldn’t get my bike serviced anywhere else and I’d think very hard before buying one from elsewhere as well, I know that from Cook Motorcycles I’m getting what I pay for, I can ride away knowing my new bike has been properly fettled and if anything does go wrong it’ll be fixed quickly and without fuss.
______________________________________________________________
“Hi Phil, after my recent purchase from your shop a lovely kawasaki VN 800 DRIFTER. This is my very first email I’ve ever sent and couldn’t be happier to send if this was an ebay feedback it would read 5 A***** many thanks. Excellent service, advice, price and piece of mind. Highly recommended motor cycle dealer, mechanic/workshop couldn't be happier with my purchase. All the very best from steven with a V.”